Shipping policy
1. Order Processing Times
All orders are processed within 48 hours days. Orders are not shipped or delivered on weekends or public holidays. You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s).
All orders are processed within 48 hours days. Orders are not shipped or delivered on weekends or public holidays. You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s).
2. Domestic Shipping Rates & Estimates
We offer shipping to all states across Australia. Shipping charges will be calculated and displayed at checkout.
We offer shipping to all states across Australia. Shipping charges will be calculated and displayed at checkout.
- Standard Shipping: $10 flat rate (estimated 3–7 business days)
- Express Shipping: Australia Post Express is available at checkout where applicable and is charged at carrier cost. Express shipping may be cheaper in some cases depending on location and parcel size.
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Free Shipping: Available on orders over $100
3. International Shipping Rates & Estimates
We offer international shipping to over 220+ international destinations using Australia Post.
We offer international shipping to over 220+ international destinations using Australia Post.
- Standard Shipping: shipping cost estimated at checkout (estimated 5–10 business days)
- Express Shipping: shipping cost estimated at checkout (estimated 3–6 business days)
- Note: Shipping charges, delivery times, and customs procedures vary by destination.
4. Customs, Duties, and Taxes
- Option A (DDP - Preferred): All prices include GST. For international orders, duties and taxes are prepaid at checkout, so you will not incur extra fees upon delivery.
5. Order Tracking
You will receive an email with a tracking number once your order is dispatched. Please allow 48 hours for the tracking information to update.
You will receive an email with a tracking number once your order is dispatched. Please allow 48 hours for the tracking information to update.
6. Damages and Lost Packages
Midori's Tea is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Midori's Tea is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
7. Returns Policy
Our Return Policy provides detailed information about options and procedures for returning your order.
Our Return Policy provides detailed information about options and procedures for returning your order.